Privacy policy

Privacy Policy

Last updated: 25 May 2026

ROAM Leisure Limited ('we', 'us', 'our') is committed to protecting your personal data. This policy explains what information we collect, why we collect it, and what rights you have over it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

We are ROAM Leisure Limited, a company registered in England and Wales under company number 16610536. We sell leisure vehicle cleaning products and accessories, including our Complete Ceramic Cleaning System, through our online shop.

Registered address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, GB

Contact us: hello@ROAMLeisure.com

2. What personal data we collect

When you place an order or interact with our website, we may collect:

  • Your name, delivery address, and email address
  • Your phone number (if provided)
  • Payment information — this is processed securely by our payment provider; we never store your full card details
  • Your order history and communications with us
  • Your email address if you sign up to our newsletter or marketing emails
  • Technical data such as your IP address, browser type, and how you browse our site (via analytics cookies — see Section 5)

3. Why we collect it and our legal basis

We collect and use your data for the following purposes:

  • To process and fulfil your order — this is necessary to perform our contract with you
  • To send you order confirmations and delivery updates — necessary for our contract with you
  • To handle returns, refunds, and customer service — legitimate interests and legal obligation
  • To send you marketing emails and newsletters — only with your consent, which you can withdraw at any time
  • To improve our website and understand how customers use it — our legitimate interest, via analytics (see Section 5)
  • To comply with our legal obligations (e.g. tax records)

4. Who we share your data with

We do not sell your personal data. We may share it with trusted third parties only where necessary:

  • Shopify — our e-commerce platform (data stored on secure servers)
  • Our payment processor — to handle card transactions securely
  • Delivery and courier companies — to dispatch your order
  • Email marketing tools — if you have subscribed to our newsletter
  • Google Analytics — anonymised browsing data to help us understand website traffic

All third parties are required to keep your data secure and only use it for the purposes we specify.

5. Cookies and analytics

Our website uses cookies — small files placed on your device — to help us understand how visitors use our site. Specifically:

  • Essential cookies: required for the website to function (e.g. your shopping basket)
  • Analytics cookies: we use Google Analytics to see how many people visit our site, which pages are popular, and where visitors come from. This data is anonymised and does not identify you personally

You can accept or decline non-essential cookies when you first visit our site. You can also change your browser settings to block cookies, though this may affect how the site works.

6. Marketing emails

If you choose to sign up to our newsletter or marketing emails, we will use your email address to send you updates, offers, and news about ROAM Leisure products. We will only do this with your consent.

You can unsubscribe at any time by clicking the 'Unsubscribe' link at the bottom of any marketing email, or by emailing us at hello@ROAMLeisure.com.

7. How long we keep your data

We keep your data only as long as necessary:

  • Order and transaction records: 7 years (required for tax and legal purposes)
  • Marketing preferences: until you unsubscribe
  • General customer enquiries: up to 3 years

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data (in certain circumstances)
  • Object to or restrict how we use your data
  • Withdraw your consent to marketing at any time
  • Make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at hello@ROAMLeisure.com. We will respond within one month.

9. Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website uses SSL encryption for all transactions. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. The date at the top of this page shows when it was last updated.