Terms of service

ROAM Leisure Limited

Prepared: 29 May 2026

Governing law: England & Wales

hello@ROAMLeisure.com

Terms of Service

Last updated: 29 May 2026

Please read these Terms of Service carefully before placing an order or using our website. By accessing our website or purchasing from us, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. About us

This website is operated by ROAM Leisure Limited, a company registered in England and Wales under company number 16610536.

Registered address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, GB

Contact: hello@ROAMLeisure.com

2. Who these terms apply to

These terms apply to all visitors and customers of our website, whether you are purchasing as a consumer (an individual buying for personal use) or as a business customer (purchasing for business purposes).

Where the law gives consumers additional rights — for example under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013 — those rights are not affected by these terms. If you are a business customer, some of those statutory consumer protections will not apply to you.

3. Using our website

You may use our website only for lawful purposes. You agree not to:

Use the site in any way that breaches any applicable law or regulation
Use the site to transmit any unsolicited or unauthorised advertising material
Attempt to gain unauthorised access to any part of our website or its related systems
Interfere with or disrupt the operation of our website

We reserve the right to suspend or restrict access to our website at any time without notice.

4. Placing an order

When you place an order on our website, you are making an offer to purchase the products you have selected. A contract is not formed until we confirm your order by email.

We reserve the right to decline any order at our discretion — for example, if a product is out of stock, if we suspect fraudulent activity, or if a pricing error has occurred (see Section 6).

Once your order is confirmed, you will receive an email confirmation. Please check this carefully and contact us immediately at hello@ROAMLeisure.com if anything is incorrect.

5. Prices and payment

All prices on our website are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately at checkout.

We accept payment via Shopify Payments and PayPal. Payment is taken at the time you place your order. All payment information is processed securely — we do not store your full card details.

6. Pricing errors

We take care to ensure all prices on our website are correct. However, errors can occasionally occur. If we discover a pricing error on an order you have placed, we will contact you as soon as possible.

You will have the option to proceed at the correct price or cancel for a full refund. We are not obliged to supply products at an incorrect price, and we reserve the right to cancel orders where a clear and obvious pricing error has occurred.

7. Promotions and discount codes

From time to time we may offer promotions, discount codes, or special offers. Unless stated otherwise:

Discount codes are single-use and can only be applied once per customer
Codes cannot be combined with any other offer unless explicitly stated
Promotions apply only to qualifying products within the stated promotional period
We reserve the right to withdraw or amend any promotion at any time without notice
Discount codes have no cash value and cannot be exchanged for cash

If you believe a promotion has not been applied correctly to your order, please contact us at hello@ROAMLeisure.com before completing your purchase.

8. Products

We have made every effort to display our products, colours, descriptions, and specifications as accurately as possible. However, we cannot guarantee that what you see on your screen exactly reflects the physical product — colours may vary depending on your device's display settings.

Products are subject to availability. If a product becomes unavailable after you have placed an order, we will contact you promptly and offer an alternative or a full refund.

9. Delivery

Details of our delivery timescales, costs, and processes are set out in our Shipping Policy, which forms part of these Terms of Service.

10. Returns and refunds

Details of your rights to return products and receive a refund are set out in our Refund Policy, which forms part of these Terms of Service. Your statutory rights as a consumer are not affected.

11. Our liability to you

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these terms or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation.

If you are a business customer, we exclude all implied conditions, warranties, or representations that may apply to our website or any content on it. We will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. Intellectual property

All content on this website — including text, images, logos, product descriptions, and graphics — is owned by or licensed to ROAM Leisure Limited and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, or use any content from our website for commercial purposes without our prior written consent.

13. Links to other websites

Our website may contain links to third-party websites for your convenience. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. If you continue to use our website after changes are posted, you are agreeing to the updated terms. We recommend checking this page periodically.

15. Governing law and disputes

These Terms of Service are governed by the law of England and Wales. If a dispute arises, we will always try to resolve it with you directly in the first instance — please contact us at hello@ROAMLeisure.com.

If we cannot resolve a dispute informally, both parties agree that the courts of England and Wales will have jurisdiction, except where you are a consumer resident in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.

As a UK consumer, you also have the right to use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

16. Contact us

If you have any questions about these Terms of Service, please contact us: